We accept Visa, Mastercard and American Express. Our payment processor is STRIPE which means we can add additional methods upon request.

We've discovered that real-time chat actually slows us down.  Most of the pre-sales conversations we had were from folks looking for free help or who did not need help right away.  And that all ate up a lot of time we could have used for customers who really needed our help right away.

Instead, we've found that its faster to process an order to collect all the information we need up-front (our order form is pretty comprehensive) and then make a phone call if we need clarification immediately on something.

As it turns out, someone who has a true emergency and needs help within an hour will just place the order and trust us do our thing asap.

Basic sites are fast, especially on mobile.  And too many colors can be distracting.  You're here because you need help now - the faster we can get that to you the better.  And we don't need a lot of fancy images loading down the site for that!

We ask for that information during the purchase process and its transmitted to us securely over SSL.

Once we are done with your task we'll delete your credentials - unless you tell us not to do so because you have other tasks for us.

No, we can generally work with most hosts.  As long as you can provide credentials for wp-admin, ftp and your hosting management console (eg: plesk, cpanel etc.) we can work with them.

Yes, but that's not usually an emergency.  Just purchase the 3 hour Dev plan and tell us it's for performance tuning and we'll take it from there.

We work with your SEO provider to implement their SEO plan but we do not create SEO plans for you directly.  Some examples of SEO related things we might do at the direction of your SEO adviser are:

• Adding metadata
• Updating title tags and page titles
• Adding blog post content

SEO is an on-going challenge that is best handled by folks who eat, breath and dream this stuff every day.

Absolutely.  But that's not usually an emergency task either unless your host has suddenly gone out of business or has been down for a long time and you need to use your backups to bring the site up at another host.  Purchase the 3 hour dev plan and tell us you want us to move your site for you.

3 hours is enough time to:

• Move a site to another host
• Test that your backups work by restoring them to a staging site
• Create a short landing page (you provide text and graphics of course)
• Change the size and/or font of the text on 20-30 pages of your site
• Add a new hero image to the top of 10-20 site pages (you provide the images of course)
• Manually add as many as 25 to 50 products to your WooCommerce or EDD store

You can do more of course - these are just a few ideas for you to toy with.

5 hours is enough time to:

• Create a medium sized landing page (you provide text and graphics of course)
• Completely recreate your home page (if you provide text and graphics)
• Interface with a 3rd party service via Zapier if your plugins have a zapier add-on
• Apply your SEO adviser's relevant recommendation to 20-30 pages of your site
• Setup import jobs for products and other data using the WP ALL IMPORT plugin
• Trouble-shoot overall slow performance of your site and possibly implement some best practices to speed it up
• Resize and "smush" at least 1 gigabyte of images to reduce their size and increase your site speed (actual total throughput will vary depending on the power of your hosting plan.)

These are just some ideas of course.

We do not take inbound support calls.  BUT, we will call you when necessary so don't be surprised when you get that phone call.

You can see the options on our contact form.

There you will see options to email us directly or use a form on the page to send us a message.